Ongoing Customer Care

”We are delighted with the finished look in the completed schemes. The residents are very happy with the new styles and we are looking forward to working together with the Buckingham Interiors team in the future.”

Niva Pandya, Merlin Housing Society, ILS Project Modernisation Officer

Scheme aftercare is closely overseen by a dedicated Account Manager who provides a single point of contract for the client for all queries and issues. Full contact details for the Account Manager, including email address, landline and mobile phone numbers, are provided to our customer’s staff.

The Account Manager organises regular contract review meetings with the customer’s team, providing the opportunity to discuss any improvements to the service that could be offered, and then implementing those changes. The frequency and content of these review meetings have been developed to meet with the needs of the client, our standard practice with contracts of this nature.

A full maintenance support pack is provided on completion of each scheme with detailed cleaning recommendations. We also provide an ongoing repair service for all items and as a member of FIRA, we use their specialist engineers to deliver this.

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